Snap-on UK Holdings


Denney Road,
King’s Lynn,
PE30 4HG

Contact Details

Tel: 01553 692 422

Winners Of

  • 2019 International Trade
  • 2019 Innovation

A leading manufacturer and supplier of automotive hand and power tools and diagnostic platforms, software and equipment; Snap-on® is the recipient of two highly coveted Queen’s Awards. The company is one of only six nationwide to have won twice in two separate categories in 2019, scooping accolades in both the Innovation and International Trade categories.

The award for Innovation was presented in recognition of Snap-on’s all-in-one repair information resource, SureTrack®. SureTrack brings together a unique combination of intelligence and expertise to help aftermarket automotive garages increase accuracy and efficiency from diagnosis to completed repair.

The rapid growth in cutting-edge technology used within modern car production has highlighted the need for a different approach to vehicle diagnosis and repair. Indeed, it is now common for technicians to encounter multiple interdependent fault codes, hundreds of live data points, graphs, and eye-crossing diagrams when faultering cars are brought into their garages. With so much information available, the biggest challenge is to find and follow the right clues. Mark Ost, General Manager for Diagnostics and Equipment at Snap-on, said: “When we develop our software our aim is to try and ensure that a workshop and technician’s life is made easier, and that they can work productively and carry out first time fixes on the vehicles that are coming into their garages. This makes the workshop more efficient and profitable”.

The SureTrack information resource, with thousands of real fixes and top repairs, is a great example of how Snap-on is trying to make the workshop – and a technician’s life – easier. It gives technicians access to millions of successful repair orders and thousands of technicians who have already ‘been there, solved that’. SureTrack also offers common replaced parts graphs, showing the parts most frequently swapped to repair symptoms and codes relevant to the car being repaired.

Mark Ost continues: “We continue to listen to our customers about the challenges they are seeing in their workshops and build our software around this feedback. This means they can repair their customers’ vehicles faster, first time, and offer a great service”.

The latest enhancement of diagnostic functionality from Snap-on is Intelligent Diagnostics. Essentially, Intelligent Diagnostics combines together all of the tests and information related to a Diagnostic Trouble Code (DTC) to one place including Technical Service Bulletins (TSBs), recalls and campaigns, scanner data, functional tests and resets, guided component tests and SureTrack. Put simply, this is a powerful tool and the ultimate time-saver, providing technicians with the fastest path to complete any given job.

The International Trade award was received by Snap-on after the company demonstrated sustained growth and success in providing automotive diagnostic and equipment products, customer support, service and repair to European markets from its King’s Lynn facility. Remarkably, Snap-on has managed to maintain sustained growth and success in all these areas.

Mark Ost said: “It is a true honour and privilege for our achievements here at Snap-on to be recognised with the rare and prestigious accolade of two separate Queen’s Awards for Enterprise. Snap-on continues to grow in all markets at home and abroad and we will continue to work hard on bringing exciting new products and technologies to the markets we operate in as well as continuously demonstrating our commitment to innovation”.